These Terms and Conditions govern your use of E-Scout Services India. Please read them carefully.
These Terms and Conditions ("Agreement") govern the use of the services provided by E-Scout Services India, a company incorporated under the Companies Act, with its registered office at 11, VOC Street, MGR Puram, Ayapakkam Main Road, Chennai - 600058 (hereinafter referred to as "E-Scout India," "we," "us," or "our"). By accessing or using our services, you ("User," "Customer," or "Client") agree to be bound by this Agreement.
The service offered by E-Scout India to source, procure, and facilitate the purchase of goods or services on behalf of a Customer from third-party sellers, suppliers, or markets.
The expert individual or team employed by or affiliated with E-Scout India who performs the sourcing and procurement tasks.
The individual or entity who engages E-Scout India's services to procure specific goods or services.
The goods or services that the Customer requests E-Scout India to find and procure.
The process of locating, verifying, purchasing, and arranging for the delivery of the Products.
The fee charged by E-Scout India to the Customer for providing the E-Scout Service. This fee is separate from the cost of the Product(s).
The original seller, merchant, or supplier from whom the Product(s) are purchased.
We will use our best efforts to find and present the Customer with suitable options for the requested Product(s) based on the criteria provided (e.g., quality, price, availability).
Upon the Customer's approval, we will facilitate the purchase of the Product(s) from a Third-Party Seller.
Our Scouts will perform a visual inspection or basic quality check of the Product(s) before shipping, if feasible and agreed upon. This is not a guarantee of the Product's long-term performance or a comprehensive quality audit.
We will assist in arranging for the delivery of the Product(s) to the Customer. The Customer may be responsible for separate shipping or delivery charges.
Our role in any dispute between the Customer and the Third-Party Seller is limited to facilitating communication. We are not a party to the original sales transaction and are not responsible for the Third-Party Seller's actions, product defects, or non-delivery.
The Customer must provide clear, detailed, and accurate information regarding the Product(s) they wish to procure, including specifications, budget, and deadlines.
The Customer must respond promptly to communications from E-Scout India to avoid delays in the Procurement process.
The Customer is responsible for ensuring that the Product(s) they request are legal to purchase, own, and import (if applicable) in India and their location.
The Customer agrees to pay all fees and costs in a timely manner as specified in our service agreement or invoice.
The Service Fee will be a percentage of the total Product cost or a flat fee, as agreed upon between E-Scout India and the Customer. This fee is typically non-refundable once the Procurement process has begun.
The Customer is responsible for the full cost of the Product(s) and any associated taxes, duties, and shipping charges.
All payments must be made in Indian Rupees (INR) through the payment gateway or bank transfer as specified by E-Scout India.
The Service Fee is non-refundable once we have commenced work on your request. Refunds for Product costs will be subject to the refund policies of the Third-Party Seller and will be managed on a case-by-case basis.
The Customer may cancel their request at any time before the Product(s) are purchased. In such a case, the Service Fee may be non-refundable, and any costs incurred by E-Scout India up to that point may be charged to the Customer.
Any modifications to the Product specifications after the Procurement process has begun may result in additional fees or a revision of the Service Fee.
We do not provide any warranty or guarantee for the Product(s) procured. Any warranty is provided solely by the Third-Party Seller or manufacturer.
Our liability is limited to the Service Fee paid by the Customer for that specific Transaction. We shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, loss of profits, loss of data, or damage to property, arising from the use of our services or any issues with the Product(s).
We are not responsible for the actions or inactions of any Third-Party Seller, courier company, or any other third party involved in the Transaction.
The Customer agrees to indemnify and hold harmless E-Scout India, its affiliates, employees, and agents from and against any claims, damages, losses, or expenses (including legal fees) arising from their use of the services, violation of this Agreement, or any claims related to the Products they have procured.
This Agreement shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Chennai.
We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information in compliance with Indian data protection laws.
This Agreement constitutes the entire agreement between the Customer and E-Scout India.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.
We reserve the right to amend these Terms and Conditions at any time. We will notify Users of any material changes via email or through our platform. Continued use of our services after such changes constitutes acceptance of the new terms.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last updated: August 2024